Sage Ireland wins Best Technical Support Team at Contact Centre Association Awards 2009!
Sage Ireland, the leading international supplier of business management solutions, was awarded the Best Technical Support Centre 2009 this year’s Irish Contact Centre and Shared Services Awards with stiff competition from Dell, Chorus Ntl, eircom and Stream. The award recognises and promotes best practice and acknowledges innovation and excellence within the contact centre industry.
The Award for Best Technical Support Centre sought outstanding vision in managing customers and for outstanding quality of customer service and commitment to the customer. The Contact Centre Management Association (CCMA) measurement criteria included customer satisfaction, first call resolution, evidence of investment in technical skills and knowledge retention in addition to quality monitoring of service and staff.
“In selecting Sage as the winner of this award the judges noted the significant improvements demonstrated in the last year, the real evidence of investment in people and processes and the passion clearly visible for achieving customer excellence”, explains Dorothy O’Byrne, Managing Director, CCMA. “Sage was the judges’ unanimous winner of the accolade Best Technical Support Centre 2009”.
Sage Ireland has a team of 45 technicians that manage and support over 28,000 customers across Ireland. The technicians are divided into teams and support Sage Accounts Production and Coretime, Sage Payroll, Sage 50 and TAS.
“This award recognises that everyone in Sage is critical to the company’s success in delivering the high quality standards in technical support that enable our customers to compete effectively”, said Maurice Whelan, Head of Customer Services, Sage Ireland. “Our team of Sage employees is solely focused on meeting the service and business objectives of our customers. It’s a relationship based on close communication, shared objectives and a strong team spirit. This award is a real acknowledgement of their success”.
Our success is a direct result of the dedication and hard work from our close-knit team”, says Liam Mullaney, Managing Director, Sage Ireland. “We constantly challenge ourselves and each other to set the bar ever higher. These awards are a real acknowledgement of the company’s success”.