Terms and Conditions

At Sage Ireland we want to de-mystify the legal aspects of our software business as much as possible and by making accessible the legal sections relevant to our customers we hope to assist you in the better understanding of our business.

In this section of our website, you can read the privacy and cookie statement we operate under, and the terms and conditions of supply relating to purchasing our products.

Terms and condition of sale
Legal
Privacy and cookie policy
Training Passport Terms and Conditions

T&C's
Legal
Privacy Policy
Training Passport

TERMS AND CONDITIONS OF SALE - Version updated May 2010

In these Terms and Conditions "Company" means Sage Ireland and "Customer" means the person or Company that purchases the goods. "Goods" means the goods specified in the Company's invoice.

1. Obligations as a customer

YOUR OBLIGATIONS AS A CUSTOMER:

You are responsible for:

1.1. Your own choice of Product and its suitability for purpose;

1.2 Obtaining the consent from Sage before any products/services are returned (see Returns Section)

1.3 Any carriage costs howsoever incurred in the return of any Products to Sage

1.4 Your telephone & postal charges in contacting Sage, if any;

1.5 Ensuring you have understood the terms and conditions of sale as outlined in this document prior to submitting your order confirmation acceptance

You must provide Sage with all reasonable courtesy, information, cooperation, facilities and access to enable Sage to perform duties, failing which Sage shall not be obliged to perform any Service or assistance. In the event of a return you are responsible for the removal of Sage supplied products or Services, the back up and confidentiality of all data in Product and all of your legal and regulatory requirements. Please note that your calls to Sage may be monitored for training purposes.

2. Software returns policy

SOFTWARE RETURNS POLICY:

2.1 Faulty Items:

In the unlikely event that a piece of software proves to be faulty (note: ‘faulty’ does not include engineered limitations of features within a product), we will offer a replacement or full refund if we are notified in writing within 30 days of our dispatch date or thereafter a replacement with an equivalent/updated product. Your statutory rights are not affected.

If goods are damaged, incorrect or short-shipped and you wish to return them please contact sales administration on +353 1 642 0800 within 30 days of receipt of your order (which shall be deemed to be 2 days after dispatch by us).

You will be given the following information: Your returns package must include the following:

- Account Number

- Returns number which can be obtained from Sage in advance (so that the return can be identified)

- The items being returned for a credit in good condition

- Collection date.

- Be clearly marked with the following address;

Sage Ireland c/o Spectrum Print Management

Unit 4044 Citywest Business Campus, Citywest, Naas Road, Dublin 24

Where the Customer does not wish to accept the software licence agreement (and the purchase was made direct from Sage) or orders incorrect goods it is the responsibility of the Customer to arrange for the goods to be collected and delivered back to Sage in accordance with the policy outlined above. In the event that this returns policy differs from that in the software licence agreement accompanying the software, the returns policy in the software licence agreement shall apply in place of the policy outlined above.

2.2 Change Of Mind:

In the event that you change your mind regarding a purchase we are happy to refund/credit you provided:

We are first notified in writing within 30 days of our dispatch date

Software has not been installed/registered

Activation keys have not been provided

Goods are returned in accordance with our published returns policy (link above)

2.3 Functional Mis-match:

In the unlikely event that your purchase does not prove meet your functional requirements; we are happy to provide an alternative product, charging the difference in cost where applicable.

In the event of a product return you may be responsible for the cost of return of product, the removal of Sage supplied products or Services, the back up and

confidentiality of all data in Product and all of your legal and regulatory requirements.

3. Support refund policy

SUPPORT REFUND POLICY:

Support is provided via a lo-call number, Monday to Friday, 9.00am – 5.00pm (excluding holidays).

A 7-day ‘cooling off’ period applies to all new support contracts sold. After this time, no refunds/credits for un-used Services will be available. The 7-day cooling off period is waived if use of the Service has been exercised during the cooling off period.

Our support services are charged at an annual rate and are non-refundable in the event of mid-contract cancellation.

Further details are available or here.

4. Training policy

TRAINING POLICY:

A 7-day ‘cooling off’ period applies to all Training courses booked. After this time, no refunds/credits for un-used Training will be available. The 7-day cooling off period is waived if use of the Service has been exercised during the cooling off period.

In the event of a cancellation/rescheduling requirement, the following applies:

Cancellation policy: Notification to the Training Department must be made in writing no later than 15 working days prior to the course commencement date; a cancellation fee of €50 per delegate will be levied. Where a course is cancelled within 15 working days the full course fee will be chargeable although substitute delegates would be welcome.

Rescheduling policy: Notification to the Training Department must be made in writing no later than 15 working days prior to the course commencement date otherwise a rescheduling fee of €25 will be levied.

Training passports have an expiry date. After this time, no refunds/credit is available for unused Training days. Further details are available .

Onsite Training operates under different terms. Further details are available .

5. Software licensing

SOFTWARE LICENSING

The Customer is reminded that software programs are licensed and not sold and any licence granted is personal to the licensee. The Customer has no rightof sale, lease, rent or hire of a software program to a third party unless the Company's prior and written permission has been obtained. This condition alsoapplies in cases of business liquidation, company take-over/merger and company name change. Sage encloses the software licence that you require with theproduct where necessary and you must comply with that licence. If you choose not to accept the licence agreement, Sage will only accept the return of the entire product for refund when the criteria in section 2 of this document has been adhered to and the software CD seal unbroken.

6. Other T&C's

OTHER TERMS AND CONDITIONS

6.1. These terms and conditions apply to all contracts for the sale of Goods to, or provision of work for, the Customer to the exclusion of any terms and conditions specified by the Customer.

6.2. All prices quoted in brochures or catalogues are subject to confirmation at time of order and are exclusive of VAT, which will be chargeable in accordance with legislation current at the date Of supply.

6.3. Credit limits may be given to approved accounts at the sole discretion of the Company but the Company will require both bank and trade references. At its sole option the Company may cancel or amend a credit limit previously granted.

6.4. Payment of accounts must be effected within 30 days of Invoice date. Failure to effect payment when due will result in suspension of deliveries without prejudice to any other remedy which the Company may have.

6.5. Title in all Goods supplied by the Company shall vest in

6.6. The Company warrants to the Customer only that any Goods supplied by it, function in accordance with any specification provided in documentation accompanying the Goods, provided always the Goods have been used strictly in accordance with the Company's instructions, and, without prejudice to the generality of the foregoing, have been used correctly in conjunction with a designated computer operating system. All software products are licensed (not sold) in accordance with the terms expressed in the documentation included with the Goods. Save as herein provided, all representations, conditions, warranties or other terms whether expressed or implied or whether statutory or otherwise are hereby expressly excluded. Under no circumstances shall the Company be liable to the Customer or to third parties for loss (including, but not limited to, loss of profit or data) damage or injury howsoever arising. In any event, the total liability the Company shall have to the Customer shall not exceed the value of the Goods covered by this invoice. In the case of Goods not of the Company's manufacture, the Company will extend the Customer the benefit of any guarantee, warranty or condition which may have been granted to the Company by the supplier of the Goods and will take such steps as the Customer may reasonably require to enforce such rights but save as aforesaid no condition or warranty is given by the Company in relation to such Goods that are not of its manufacture. The warranties in this clause in no way invalidate any statutory right of the Customer.

6.7. The following conditions apply to maintenance and support; The Company's terms and conditions of maintenance and support are subject to and governed by the terms and conditions contained within the Company's' Software Licence Agreement entered into by the Customer. The Customer understands that access to the Company's telephone help desk and the right to obtain updates to the Goods and such other support as may from time to time be notified by the Company to the Customer are available free of charge during any free trial period and thereafter are available on payment of the appropriate annual fee. The Company will give the Customer the option to receive annual maintenance and support and the option to renew annually (on the Company's then current terms and conditions) by issuing an invoice to the Customer approximately 28 days before the anniversary of the date the Customer initially took out annual maintenance and support. If the Customer wishes to renew the annual maintenance and support, the Customer must ensure that the invoice is paid prior to the expiry date of the then current annual maintenance and support period so that continuous cover is provided. In the event that the Customer does not wish to renew annual maintenance and support the Customer must return the invoice (or any statement showing this invoice) to Sage marked "Cancel". Please note that updates to the Goods are only available to the Customer where the Customer has valid annual maintenance and support cover.

6.8. The following conditions apply to Customer's orders for printed material.

6.8.1In general orders are accepted subject to the standard conditions of sales issued by the British Printing Industries Federation (a copy of which can be made available on request).

6.8.2 Without prejudice to the generality of the foregoing and for the avoidance of doubt, the Customer's attention is drawn particularly to the following:

(a) Metal, film and other materials owned by The Sage Group plc and used in the production of type, plates, film-setting negatives, positives, artwork and the like shall remain the exclusive property of Sage Hibernia Limited. Such items when supplied by the customer shall remain the customer's property.

(b) Type may be distributed and lithographic of other work effaced or otherwise disposed of immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent will be charged.

6.9. The failure by the Company at any time or for any period to enforce any one or more of these Terms and Conditions shall not be a waiver of them or a waiver of the right to enforce such Terms and Conditions on a future occasion.

6.10. Each of the above conditions shall be read and construed independently of each other so that if one or more is held to be invalid as an unreasonable restraint of trade, or for any other reason whatsoever, then the remaining Terms and Conditions shall be valid to the extent they are not held to be so invalid. Further, in the event that any Term and Condition shall be found to be void but will be valid if some part thereof were deleted then such Term and Condition shall apply with such modification as may be necessary to make it valid and effective.

6.11. The Company shall not be responsible for any failure to perform its obligations hereunder due to circumstances beyond its control.

6.12. The contract between the Company and the Customer shall be governed by and and construed in accordance with Irish Law.

LEGAL - Terms of Use for www.sage.ie - last updated May 2010

1. ABOUT US

Sage Hibernia Ltd, trading as Sage Ireland is a limited company registered in Ireland under company registration number 300549 and with its registered office at 3096 Lake Drive, Citywest Business Campus, Dublin 24 (“Sage”).

2. About these terms

ABOUT THESE TERMS

2.1 These terms apply to your use of the Sage's website at http://www.sage.ie (the “website/site”).

2.2 By accessing our website you are deemed to have accepted these terms. If you do not agree to them you must stop using our site.

2.3 The most current version of these terms is dated on the above date but we may at any time revise them without notice. You are responsible for reviewing these terms on each occasion that you revisit the site and if you continue to use our site after changes are made you are deemed to have accepted them.

3. Country of use

It is only intended that people in Ireland will use and view this website. Outside Ireland, please see http://www.sage.com/ for a list of Sage sites in other countries.

Shopping Channel

3.1 This website allows users to buy software and/or other products and services from Sage by selecting here.

3.2 The steps you need to take to conclude a contract with us, (which can only be in English), are set out in our Terms and Conditions of Supply but can be summarised as follows:-.

3.2.1 check variable information such as prices and the range and descriptions of our products and services - please note that we reserve the right to correct any inaccurate information such as typographical errors, even if you have already submitted your order to us;

3.2.2 make sure you read and understand our terms and conditions - please note that we cannot sell to you if you are under 18 years of age or from outside Ireland, and that our products are not intended for individual consumer use;

3.2.3 complete your order - please make sure the information is correct and complete and select the method of payment. You may use the shopping channel's display and editing functions to identify and correct inputs prior to placing your order;

3.2.4 place your order - and we will acknowledge receipt of the order;

3.2.5 wait for our acceptance of your order - which is normally given but in certain circumstances we reserve the right to reject an order. If your order is accepted there will then be a contract between us. Please note that we will not file a copy of the concluded contract or make it accessible on-line.

3.3 Products and services of any other Sage group company that are available in our shopping channel will be subject to that company's terms and conditions.

3.4 Any other third party products and services available in our shopping channel are subject to the third party's terms and conditions, and are not endorsed or warranted by us.

4. Property rights

INTELLECTUAL PROPERTY RIGHTS

4.1 The design and content of this website is protected by copyright and is owned by Sage Ireland 2000 - 2010 and its licensors. All rights are reserved. The exclusive right to authorise or prohibit the direct or indirect, temporary or permanent reproduction of this website by any means and in any form, in whole or in part, and to make this website available to the public, and to distribute any copyright protected material in the site (including without limitation, any online software or courses) shall remain with Sage or its licensors. You agree not to copy, adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

4.2 The Sage Group plc owns various trade marks and registered trade marks ("the marks") a list of which can be obtained from us. You may not use those marks, and any third party trade marks that appear on this website, other than as permitted by express written licence from the licensor or by law. In particular, but without limitation, you may not use the marks as meta-tags nor may you sponsor them in search engines. All goodwill in your legitimate use of the marks shall accrue to the Sage Group plc. Please notify us immediately if you become aware of any infringement of the marks.

4.3 All other intellectual property rights in the website are the property of Sage or its licensors.

4.4 Except as set out in the paragraph entitled "Permitted uses", nothing in these terms or on this website should be taken as conferring any licence or right to use any material on this website without the prior written approval of the owner, whether that is Sage or its licensors.

5. Permitted rights

5.1 If you place an order through this website, we strongly encourage you to print out and retain copies of that order, our Terms and Conditions of Supply and any descriptions of the products and services you have bought.

5.2 We may grant you other express permissions relating to material on this website from time to time.

6. community areas

6.1 Certain areas of our site are reserved for registered users. These include the community areas for Accountants, Developers, Business Partners and SageCover members, and the MyAccount and MyWebsite areas. Additional terms will apply to those areas, such as specific acceptable use policies or specific terms for buying licences of any specialised products or services which are available only to registered users.

6.2 Please make sure any information you provide to us is up-to-date and accurate, and let us know of any changes as soon as you can.

6.3 You will be responsible for keeping your user name and password confidential and secure and for all use made of your account, whether or not it is used by you or with your authority. Please notify us immediately you become aware of any unauthorised use or other security breach and always ensure you close your browser at the end of each session.

6.4 You may not assign or sub-license any rights we grant you as a registered user.

7. Acceptable use

7.1 It is impossible to provide an exhaustive list of exactly what constitutes acceptable and unacceptable use of this website including the community areas. In general, we will not tolerate any use of our website which damages or is likely to damage our reputation, the availability or integrity of the website or which causes us or threatens to cause us to incur any legal, tax or regulatory liability.

7.2 We therefore ask you to treat our website with respect, and not to use the site or our products or services for any illegal purpose, or in such a way as to infringe or breach other's rights or to cause or threaten to cause us damage. We also ask you to comply with any relevant notices, policies and terms imposed by third parties whose website, products or services you access through our site.

7.3 We reserve the right to suspend the use of our site generally or block your access to any part of the site and/or to suspend or terminate your rights to use the site or any part of it if we suspect misuse. We shall then report any misuse of our site to the relevant enforcement or other authorities and to our advisers. We further reserve the right to disclose any evidence we have which relates directly or indirectly to misuse.

8. Links

8.1 Links to this website are permitted, subject to first obtaining our prior written consent although we reserve the right to withdraw such consent at any time. Links must only be made to the home page of this website and you are not entitled (nor shall you assist others) to set up links from your own website to this website by deep-linking, framing or otherwise, without our prior written consent. Such consent may be withheld at our absolute discretion, and without the need to provide a reason.

8.2 This website includes links that allow you to leave this website and visit third party sites. We have no control over and are not responsible for the content, use by you or availability of those third party websites, for any products or services you buy through those sites or for the treatment of any personal information you provide to the third party.

9. Cookies

We use cookies on this website. Further information about cookies, how we use them to store and access information about you and how you can elect to refuse their use can be found in our Privacy Policy.

10. Privacy and disclaimer

This website includes areas where you are requested to input information about yourself. Any personal data you submit to us through this website shall be subject to the terms of our Privacy Policy.

DISCLAIMER OF REPRESENTATIONS AND WARRANTIES

11.1 Content. We take steps to ensure that all information we provide on this website about our software and services is correct and complete at the time of the last update to the relevant page but we do not warrant it will be correct and complete. Please see paragraph 3.2.1 and note your responsibilities as regards information in the shopping channel.

11.2 Availability. Use of this website is free and we take steps to ensure it is available to all permitted users, including disabled users. We do not warrant that the site will be continuously available, or that your use of the site will be uninterrupted or error-free, or that the site and server will be free from attack.

11.3 Separate, limited warranties which apply to Sage products and services sold through this site are set out in our Terms and Conditions of Supply and, if applicable, in any specific terms.

GENERAL

12.1 If a court or other competent authority holds any of these terms to be void or unenforceable in whole or part, the other terms and the remainder of the affected term shall continue to be valid.

12.2 Nothing in these terms shall exclude or limit our liability for death or personal injury due to our negligence or our liability for fraudulent misrepresentation.

12.3 If you are a consumer, your legal rights are not affected by these terms.

12.4 Our failure to exercise or delay in exercising a right or remedy provided by these terms of use or by law does not constitute a waiver of those or any other rights or remedies.

12.5 These terms and the use of this website and its content shall be governed by and construed in all respects in accordance with Irish law, and you agree to submit to the non-exclusive jurisdiction of the Irish courts.

11. Bribery and corruption

How we do business

Sage is committed to conducting business in an honest and ethical manner. In particular, we do not tolerate bribery and corruption and we are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.

We are committed to implementing and enforcing effective systems and processes to counter bribery and corruption. The Sage Group plc,of which Sage Ireland is a part, is bound by the laws of the UK, including the Bribery Act 2010, in respect of our conduct both at home and abroad.

In addition, we will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate. As well as ensuring our own conduct is appropriate, we have also put in place procedures to prevent bribery being committed on our behalf by any associated persons, i.e. anyone that performs services for or on our behalf, such as our people, and in some cases, subsidiaries and third parties we work with such as Business Partners and Accountant Partners.

This is the standard of behaviour customers, suppliers and partners can expect from us and that we expect from them.

PRIVACY AND COOKIE POLICY - Last Updated May 2010

1. About this policy

This is the privacy policy of Sage Hibernia Limited trading as Sage Ireland (“Sage”). It applies only to personal data as defined in s.1 of the Data Protection Acts 1988 and 2003 (“personal information” or “information”) and not other types of business or general nformation. The policy tells you who we are, how we collect personal information about you through this website, what we intend to use that information for, with whom we intend to share it, how we keep it secure, and how we transfer your information outside the European Economic Area ('EEA'). Please read the policy carefully. By accessing or using this web site you are deemed to agree to the terms of this privacy policy, and if you do not agree with it, then you must not send us any personal information.

Note that if you follow a link from this site to another site, this policy will no longer apply. We are not responsible for other sites' information handling practices. Use of your information by the owner of the linked site will normally be governed by that site's privacy policy, which we encourage you to read.

Further information about privacy and data protection issues including the online Register of Data Controllers can be found on the Data Protection Commissioner's website at http://www.dataprotection.gov.uk/

2. Who we are

We are Sage Hibernia Ltd trading as Sage Ireland, a company registered in Ireland with company registration number 300549. Our registered office is at 3096 Lake Drive, Citywest Business Campus, Dublin 24. Please see our contact section for more information. If you have any queries about the information we hold on you, please contact our Data Protection Compliance Officer, who you may write to at the address above, or e-mail at privacy@sage.com or telephone on 01 642 0800

3. How we collect information from you

HOW WE COLLECT INFORMATION FROM YOU

3.1 By the use of "cookies" and "web beacons".

3.2 A cookie is a small text file which is transferred from a website and stored on your computer's hard drive. It enables a website to "remember" who you are.

3.3 Most browsers are automatically set to accept cookies but if you are using Microsoft's Internet Explorer or Netscape Navigator, you should be able to configure your browser to restrict cookies or block all cookies if you wish. This will however, affect your ability to log into and use our shopping channel, community areas and other restricted areas of our website. Browser-specific instructions on how to restrict or block cookies may be found on the Interactive Advertising Bureau's website at http://www.allaboutcookies.org/.

3.4 We use session cookies (which are temporary cookies) in the products and services and communities sections of our website to verify your identity when you log in, to keep track of which pages you visit and what is in your shopping basket, to personalise our service to you, including sending you or your business any marketing information you have indicated you would be happy to receive and to improve our website. Our session cookies currently contain your customer account number and company name. Our session cookies also contain your e-mail address. Session cookies are deleted when you close your browser (i.e. the software program you use for searching and viewing various kinds of Internet resources such as information on a web site).

3.5 We do not use persistent cookies, i.e. cookies remain on your hard disk until you delete them

3.6 No cookies on our site are served or used by third parties

3.7. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google requires us to reproduce the following statement. You can find out more about this service at http://www.google.com/analytics. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address which we do not link to any personally identifiable information) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services to us relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Web beacons

3.8 Some of our web pages contain electronic images known as web beacons (sometimes known as web bugs, clear gifs, or trackers) that allow us to count users who have visited these pages after clicking through from an advertisement for our products or services from a third party site. They also tell us whether someone has bought a product from our site and its cost after clicking through from an advertisement, but not in a way that identifies any particular individual. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We do not carry web beacons placed by third party advertisers but we do use a third party to aggregate this data for us.

3.9 Because web beacons are the same as any other content request included in the recipe for a web page, it is not possible for you to opt out or refuse them. However, as we use web beacons in conjunction with cookies they can be rendered ineffective by either opting out of cookies or by changing the cookie settings in your browser.

Further information

3.10 More information on cookies and web beacons can be found at http://www.allaboutcookies.org/.

3.10.1 By registration:

3.10.2 We collect information about you that you provide when you register to use the community areas or other restricted areas of our site.

3.11 Through completion of online forms:

3.11.1 We collect information about you if you complete any of the various forms on our site to contact us, make enquiries, order products and services, apply to us and give us feedback.

3.11.2 We need you to give us certain information, which will be indicated on the form you are required to complete in order to place an order. It would help us if you give us any other information that you think will be relevant but you are under no obligation to do so.

3.12 Through traffic data and site statistics:

3.12.1 We do keep a record of traffic data which is logged automatically by our server, such as your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit.

3.12.2 We also collect some site statistics such as page hits and page views.

3.12.3 We are not readily able to identify any individual from traffic data or site statistics.

3.13 By you contacting us by other methods other than the website:

3.13.1 The website provides various telephone and fax numbers and e-mail addresses for you to contact us. We will collect information from you that you provide through any of these methods.

3.13.2 We may also collect other information you supply to us after your initial contact with us.

4. Security and Storage

SECURITY AND STORAGE OF INFORMATION

4.1 We will keep your information secure by taking appropriate technical and organisational measures again it unauthorised or unlawful processing and against its accidental loss, destruction or damage

4.2 Please remember that normal Internet e-mail is insecure. We do however, use secure connections in our shopping channel.

4.3 We will store your information at least for the duration of any customer relationship we have with you, or as otherwise required by law (normally up to a maximum of 7 years for legal and tax reasons).

5. What your info is used for

WHAT YOUR INFORMATION IS USED FOR

5.1 If you buy software or services from us, we will use your information to fulfil your order and to provide you with the software or service you have requested.

5.2 If you register to use one of the community areas or other restricted areas on our website, we will use your information to provide those membership services to you.

5.3 If you agree when you register with us or buy from us, we will also use your information for marketing purposes by the methods you indicate are acceptable. If you do not want the information we hold on you to be used in this manner, you must first log on, go to the e-mail subscriptions section and establish your preferences.

5.4 If you do not object, we will use the information we hold on you to contact you for feedback on your use of our software and/or services and/or website.

5.5 We may use aggregated data about users of our site, sales patterns and other statistical data to improve our site, but it will not be possible to identify individuals from that aggregated data.

6. Sharing your information

WITH WHOM WE MAY SHARE YOUR INFORMATION

6.1 We will not share your information with any other organisation except in the following circumstances:

6.1.1 We will share your information with another organisation to which we transfer, or are in discussions to transfer, our rights and obligations under our agreement with you.

6.1.2 We may share your information with another organisation that buys our company or our assets, or with another organisation from which we acquire a company or business, and in the course of any preceding negotiations with that organisation, which may or may not lead to a sale.

6.1.3 We may share your information with our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it.

6.1.4 We may share your information with any group companies of ours so that they can provide any products and services to you that you request.

6.1.5 We may on occasion use your information to send you details of the products and services of carefully selected businesses which are complementary to our own products and services. If you do not want the information we hold to be used in this manner, email us at enquiries@sage.ie and include ‘unsubscribe’ in the subject heading.

6.1.6 We may provide anonymous aggregated data to reputable third parties on a commercial basis.

6.1.7 We will give third party providers who supply services to us, or who process information on our behalf, incidental access to your information but will always take steps to ensure their security measures are adequate to protect your information. Any credit or debit card details are passed to our payment provider and your card issuer.

6.1.8 We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.

7. Your rights

7.1 You have a right to rectify any errors in information we hold about you, and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date.

7.2 You also have a right to be removed from any mailing list we hold at any time, but you must first log on, go to the e-mail subscriptions section and review and edit how we use your information.

7.3 You have a right to see a copy of the information we hold about you on payment of a statutory fee, which is currently €6.35. Before we agree to this, you must provide with sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it.

8. Transfers outside Europe

8.1 We are obliged to satisfy ourselves before transferring your information to a country outside the EEA that it provides adequate protection for your data protection rights. The EEA comprises the EU countries and Norway, Iceland and Liechtenstein. Countries outside the EEA may not give the same level of protection to your information as those within the EEA.

8.2 Our website is hosted in the US and therefore we do transfer any information submitted by you through the site outside the EEA which is stored in the US. We have taken steps to ensure that our host provides the necessary level of protection for your information, and by using this site, you are agreeing to such a transfer.

PASSPORT TO SAGE COMPETENCY - Terms and Conditions

1. Description

The Passport to Sage Competency (“PTSC”) enables Sage customers to enjoy significant savings while acquiring the comprehensive knowledge and skills needed to achieve competency in Sage products. The PTSC is a costeffective solution for individuals who wish take certain forms of training supplied by or offered by Sage. The 3 and 5 day PTSC, which is valid for 6 months from date of invoice covers up to 3 or 5 days of classroom training. The 8 day PTSC, which is valid for 12 months from date of invoice covers up to 8 days of classroom training. On-site Training is not included in the PTSC offering.

2. Availability and usage

2.1 The PTSC offered under these terms and conditions is available for use by any individual within the same Sage customer organisation, which is a Sage or TAS software user and purchased the PTSC (“Customer”), but is not transferable from one Customer to any other organisation (including another Customer).

2.2 The PTSC is valid for twelve months from the date of purchase (the “Validity Period”).

2.3 If the PTSC is lost or stolen the Customer and/or individual must notify Sage immediately in which case Sage shall issue a new PTSC detailing the balance of training days outstanding on the previous PTSC subject to thepayment to Sage of a replacement fee of 10 plus VAT (or Sage’s standard replacement fee at the time of replacement if different).

3. Learning covered

3.1 The PTSC can be used on all instructor-led public courses (i.e. End User or Accountants Products) and workshops listed in the Sage Training Catalogue, with the exclusion that the PTSC does not cover any Reseller Training and Accreditation courses.

3.2 Sage provides instructor-led training courses by reference to their description, as detailed in the Sage Training Catalogue. It is the Customer’s responsibility to ensure that its course participants have the knowledge, skills & experience detailed in the course profile criteria.

3.3 Each classroom-based course can be reserved by phone. We advise booking at least six weeks in advance to ensure availability on a specific date. Sage’s standard terms and conditions of booking are available upon request and shall apply to all bookings made further to these terms and conditions. However, and in the event that any provisions of Sage’s standard terms and conditions of booking are inconsistent with these terms and conditions, these terms and conditions shall prevail.

3.4 Each PTSC provides up to 3,5 or 8 days (depending on type of PTSC purchased) of classroom training during the Validity Period.

3.5 The PTSC does not provide access to services offered via the SageCover contract (for example, the Knowledge Base or Telephone Support).

4. Payment

4.1 Full payment for a PTSC must be made within 30 days from date of invoice or in advance of any training booked (whichever is sooner). 4.2 Ifinvoices are not paid in full by the due date then that invoice shall bearinterest from the due date until payment is made in full as outlined in our standard terms and conditions of sale.

5. Cancellation

Cancellation and Rescheduling of Classroom Courses or Workshops

5.1 Cancellation: Any classroom course which is booked using the PTSC and then subsequently cancelled no later than 15 working days of the course running shall be subject to a cancellation fee of 50 + VAT. Any courses cancelled within 15 working days will result in those cancelled days being deducted from the PTSC as if the individual had attended although substitute delegates would be welcome.

5.2 Rescheduling policy: Notification to the Training Department must be made in writing no later than 15 working days prior to the course commencement date otherwise a rescheduling fee of 25 will apply.

5.3 If an individual is unable (for any reason whatsoever) to attend a classroom course, which is booked using the PTSC and does not contact Sage to cancel or reschedule their attendance in advance, Sage may delete the relevant number of day(s) for that course from the PTSC as if the individual had attended such course. Persistent non-attendance of booked courses shall constitute misuse of the PTSC entitling Sage to cancel the PTSC without refund.

6. Other

6.1 A cooling off period of 14 days from date of purchase is given subject to no classroom courses having been booked and no non-classroom based training having been taken during this period. Where this is the case, a full refund may be applied at the request of the customer and by agreement with Sage. After the 14-day cooling off period has passed, no refunds are available.

6.2 The PTSC cannot be used in conjunction with any other offers. The standard 10% Training discount for SageCover Extra Members is not applicable in conjunction with the PTSC.

6.3 The special fees chargeable for the PTSC are not subject to any further discounts or preferential terms, which may or may not be in existence between Sage and the Customer.

6.4 Any unused days remaining on the PTSC at the end of the Validity Period cannot be refunded, transferred or carried over.

6.5 Sage reserves the right to modify schedules and discontinue courses from its public training schedule at any time without incurring any liability as a result of such modifications or discontinuance, save in relation to permitting rescheduling of attendances where a course is discontinued.

6.6 Copyright and all intellectual property rights in the PTSC and in all courses and course materials or other relevant subject matter shall remain the property of Sage or the partner of Sage responsible for developing that course. The Customer and its individuals agree not to reproduce, sell, hire or in any other way deal with course materials and not to use materials except for the purposes of post-course reference.

6.7 Course places are subject to availability and therefore Sage cannot guarantee spaces on all courses until a booking has been made. Once a booking has been made, guaranteed spaces are subject to clause 6.6. Cancellation and Rescheduling must adhere to the requirements outlined in clause 5.

6.8 Only individuals of a Customer can take training using the PTSC and the PTSC will need to be presented when attending the training course.

6.9 Courseware will not be provided without attending the associated training course.

6.10 Sage reserves the right to cancel the PTSC at any time and without refund (subject to clause 6.2 above) for suspected or actual misuse, fraud or other irregularities.

6.11 These terms and conditions shall be governed by Irish law and the parties to it agree to submit to the exclusive jurisdiction of the Courts of the Republic of Ireland.