The Sage Payroll team won Team Of the Year at this year’s Irish Contact Centre and Shared Services Awards. The CCMA Awards were held on Saturday 17th November in the Burlington Hotel, Dublin. The awards, hosted by CCMA Ireland, recognised the organisations that demonstrate best practice and ongoing commitment to excellence in the Irish Contact Centre and Shared Services sector.
The Payroll Team plays a core role in the Sage Ireland Technical Support Centre and manages over half of its customer contracts, supporting customers on Sage’s two payroll products (Sage Quickpay and Sage Micropay). Each year the team face a challenge of peak demand for their support service at year end with call volumes up 300%. This year in addition to extended opening hours, a blog and video tutorial were offered to assist customers at peak times.
The Payroll Team is a very high performing team and is integral to Sage’s success. The team spirit and the willingness to go the extra mile is evidenced in the customer satisfaction statistics.
Commenting on the win, Maurice Whelan , Head of Customer Experience at Sage said “Sage Ireland are delighted to receive this Award, and it is fantastic recognition for this highly motivated, passionate and dedicated team, who always strive to give excellence in service delivery”.