Legal: Privacy & Cookies

Sage privacy policy

1. About this Policy

This is the privacy policy of Sage Hibernia Limited trading as Sage Ireland (“Sage”). It applies only to personal data as defined in s.1 of the Data Protection Acts 1988 and 2003 (“personal information” or “information”) and not other types of business or general information.

The policy tells you who we are, how we collect personal information about you through this website, what we intend to use that information for, with whom we intend to share it, how we keep it secure, and how we transfer your information outside the European Economic Area ('EEA'). Please read the policy carefully. By accessing or using this web site you are deemed to agree to the terms of this privacy policy, and if you do not agree with it, then you must not send us any personal information.

Note that if you follow a link from this site to another site, this policy will no longer apply. We are not responsible for other sites' information handling practices. Use of your information by the owner of the linked site will normally be governed by that site's privacy policy, which we encourage you to read.

2. Who we are

We are Sage Hibernia Ltd trading as Sage Ireland, a company registered in Ireland with company registration number 300549. Our registered office is at 3096 Lake Drive, Citywest Business Campus, Dublin 24. Please see our contact section for more information. If you have any queries about the information we hold on you, please contact our Data Protection Compliance Officer, who you may write to at the address above, or e-mail at privacy@sage.com or telephone on 01 642 0800 

3. How we collect information from you

We will collect information from you if you: register to use our website; this will include your name, address, email address and telephone number. We may ask you to provide additional information about your business and preferences on a voluntary basis; place an order for products or services on our website, this will include your name (including business name), address, contact details (including telephone number and email address) and your payment details; complete online forms (including callback requests), take part in surveys, write posts on any message boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas that appear on our website or which we offer to you from time to time provide your contact details to us when registering to use or accessing any product or service we provide (including any Apps we may offer); and contact us offline for example by telephone, fax, email or post. We also collect information about your visit to our website or use of our products or services using cookies or similar technologies as described in the Sage.ie and shop.sage.ie section. 

4. Security and storage of information

4.1 We will keep your information secure by taking appropriate technical and organisational measures again it unauthorised or unlawful processing and against its accidental loss, destruction or damage 

4.2 Please remember that normal Internet e-mail is insecure. We do however, use secure connections in our shopping channel. 

4.3 We will store your information at least for the duration of any customer relationship we have with you, or as otherwise required by law (normally up to a maximum of 7 years for legal and tax reasons). 

5. What your information is used for

5.1 If you buy software or services from us, we will use your information to fulfil your order and to provide you with the software or service you have requested. 

5.2 If you register to use one of the community areas or other restricted areas on our website, we will use your information to provide those membership services to you. 

5.3 If you agree when you register with us or buy from us, we will also use your information for marketing purposes by the methods you indicate are acceptable. If you do not want the information we hold on you to be used in this manner, you must first log on, go to the e-mail subscriptions section and establish your preferences. 

5.4 If you do not object, we will use the information we hold on you to contact you for feedback on your use of our software and/or services and/or website. 

5.5 We may use aggregated data about users of our site, sales patterns and other statistical data to improve our site, but it will not be possible to identify individuals from that aggregated data. 

6. With whom we may share your information

6.1 We will not share your information with any other organisation except in the following circumstances: 

6.1.1 We will share your information with another organisation to which we transfer, or are in discussions to transfer, our rights and obligations under our agreement with you. 

6.1.2 We may share your information with another organisation that buys our company or our assets, or with another organisation from which we acquire a company or business, and in the course of any preceding negotiations with that organisation, which may or may not lead to a sale. 

6.1.3 We may share your information with our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it. 

6.1.4 We may share your information with any group companies of ours so that they can provide any products and services to you that you request. 

6.1.5 We may on occasion use your information to send you details of the products and services of carefully selected businesses which are complementary to our own products and services. If you do not want the information we hold to be used in this manner, email us at enquiries@sage.ie and include ‘unsubscribe’ in the subject heading. 

6.1.6 We may provide anonymous aggregated data to reputable third parties on a commercial basis. 

6.1.7 We will give third party providers who supply services to us, or who process information on our behalf, incidental access to your information but will always take steps to ensure their security measures are adequate to protect your information. Any credit or debit card details are passed to our payment provider and your card issuer. 

6.1.8 We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law. 

7. Your Rights

7.1 You have a right to rectify any errors in information we hold about you, and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date. 

7.2 You also have a right to be removed from any mailing list we hold at any time, but you must first log on, go to the e-mail subscriptions section and review and edit how we use your information. 

7.3 You have a right to see a copy of the information we hold about you on payment of a statutory fee, which is currently €6.35. Before we agree to this, you must provide with sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it. 

8. Transfers outside Europe

8.1 We are obliged to satisfy ourselves before transferring your information to a country outside the EEA that it provides adequate protection for your data protection rights. The EEA comprises the EU countries and Norway, Iceland and Liechtenstein. Countries outside the EEA may not give the same level of protection to your information as those within the EEA. 

8.2 Our website is hosted in the US and therefore we do transfer any information submitted by you through the site outside the EEA which is stored in the US. We have taken steps to ensure that our host provides the necessary level of protection for your information, and by using this site, you are agreeing to such a transfer. 

9. Cookies and traffic Data

Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. We use a combination of cookies to help us provide you with a personalised service, and also to help make our websites, products and services better for you. We use the following different types of cookies: Session Cookies - These are temporary cookies which are deleted when you close your browser or leave your session in the product or service. We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant). Our session cookies may also contain your customer account number, company name and email address. 

We may also use session cookies and similar technologies in our products or services from time to time where this enables us to offer you certain features of the product or service or where it may help us to improve the product or service. Persistent Cookies - Persistent cookies enable our websites, product or service to "remember" who you are and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service. Web analytics cookies and similar technologies - Our websites, products and services use web analytics cookies. These cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better. Web beacons and parameter tracking - We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies. We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. 

We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics. How to disable cookies You may be able to configure your browser to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies. Software, products and services Our software, products or services may also include technology that enables us to: Check specific information directly relevant to your use of the software or products contained in your computer against our records to make sure the software or products are being used in accordance with our software licence agreements and to troubleshoot any problems; Collect information about how you and your authorised users use the functions of the features of our software or products; and Gather statistical information about the operating system and environment on which our software or products are installed. 

10. What do we use cookies for?

The cookies that we use on our websites can be split into the following categories: Strictly necessary cookies These are cookies which are needed for our websites, products and services to function properly, for example, these cookies allow you to access secure areas of our website or to use the shopping basket facility. Functional Cookies These cookies allow our websites, products and services to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. Performance cookies These cookies collect information about how visitors use our website, products and services, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website, products and services work. 

11. Cookies that we use on www.sage.ie and the Sage Store

We have tried to list all the cookies that we use on our websites below to make sure that it is complete and up to date, but if you think that we have missed a cookie, please let us know. 

We use the following strictly necessary cookies: 

Description of cookie Purpose of Cookie Shopping basket cookies (BS) and sgpsBasketId We use these cookies to remember what is in your shopping basket when you visit our site. 

ASP.Net_SessionId This is a session cookie, we use this cookie to remember you and maintain your session whilst you are using our website Midas_beta This is a cookie which we use to remember which site you are using. 

We use the following performance cookies: Description of cookie Purpose of cookie Google analytics (_utmc, _utmb_utmz, _utma) Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. 

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above." You can find out more about this service at http://www.google.com/analytics. 

SessionCam web analytics service (sc.UserId, sc.ASP_NET_SESSIONID) SessionCam may record your mouse movements, clicks, text keyed into website forms and page scrolling. SessionCam is a web site recording application that has been developed by ServiceTick Ltd. SessionCam does not record personally identifiable data or sensitive information like bank details. For more information see SessionCam: Privacy policy - What information do we collect for our clients? and SessionCam: How we use cookies. We use this data to create aggregated reports which help us analyse and improve the usability of our website, and it is for internal use only. 

12. Cookies that we use on mysage.co.uk

We have tried to list all the cookies that we use on our website below to make sure that it is complete and up to date, but if you think that we have missed a cookie, please let us know. We use the following strictly necessary cookies: Description of Cookie Purpose of Cookie my.sage This is a session cookie and this helps us check whether you have logged in.

 ASP.net_sessionid This is a session cookie, we use this cookie to remember you and maintain your session whilst you are using our website. We use the following functional cookie: Description of cookie Purpose of Cookie “RememberMe” This is a persistent cookie which stores your user details so that you don't need to keep registering when you return to this site. 

We use the following performance cookies: Description of cookie Purpose of Cookie Google Analytics (_utma, _utmb, _utmc, _utmz, _utmv) “Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. 

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above." You can find out more about this service at http://www.google.com/analytics.

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