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Sage 50 & Instant Accounts

Support Definition.

The purpose of this document is to outline the restrictions specific to the services provided by the Sage Ireland Sage 50 & Instant Accounts Software Support Team. This document should be referenced in conjunction with the ‘Sage Ireland Terms & Conditions of Sage Cover’ found at www.sage.ie/legal


Terms of your Sage Ireland Sage 50 / Instant Accounts Support Contract

The details below apply to Sage 50 & Instant Accounts customers who have an active (i.e. fully paid) Sage Cover Support Contract.
Within the specified dates of your Sage 50 Maintenance Contract the agreement entitles you to the following:

  • To contact our Technical Support Helpline during operating hours
  • To access the Sage 50 & Instant Accounts Support Section of www.sage.ie/psd
  • Response to e-mailed support queries within 24 operating hours

Please Note: The service is intended to assist you with technical queries relating to the use of your Sage 50 / Instant Accounts software. The support service is not intended to replace a reasonable level of operating knowledge of the programme. While we will endeavour to support you in your use of the software, it is expected that you will also endeavour to develop an understanding of how to use the software via either taught courses or self-training.

  Operating Systems

Sage 50 & Instant Accounts supported Operating Systems:
Windows 2000 Professional
Windows XP Professional with Service Pack 2
Windows Vista Business Edition

Selection of non-supported Operating Systems :

Windows 95
Windows 98 SE (Second Edition)
Windows ME
Windows NT 4 with Service Pack 6
Windows XP Home Edition
Windows XP Professional without Service Pack 2
Windows Vista Home Edition / Media Centre
Linux
Apple Mac

Please note: Sage Ireland maintain a policy of withdrawing support for any Microsoft Operating Systems which are no longer supported by Microsoft. Issues relating to unsupported operating systems may not be resolved by Sage Ireland Software Support or Software Development Teams. Visit www.sage.ie/legal for more information.

Networks

Quickpay and Micropay Professional are supported only when installed on Client/Server networks. The following network configurations are not supported:

Peer-to-peer network
Citrix client/server network
WAN (Wireless Area Network)
Any remote/terminal network

Any network settings, mapping drives or connectivity queries are not supported by Sage Ireland. Queries of this kind must be referred to your IT department, Network Administrator or Sage Accredited Business Partner.

Internet

Sage 50 & Instant Accounts require Internet Explorer v6.x or higher. Any versions lower than v6.x will not be supported.

 

Email Clients

MAPI compliant email clients are required to use the email functionality in Sage 50 & Instant Accounts e.g.: Microsoft Outlook and Lotus Notes

Any non-MAPI clients will not be supported e.g.: Google, Yahoo and Hotmail
e-mail services.

Printers

Sage 50 & Instant Accounts will only print correctly on the printers below:

  • Wide-carriage dot-matrix printers
  • Laser Jet
  • Ink Jet

Reports will not print correctly on the types of printers listed below

  • Narrow-carriage printers
  • Non-Sage PDF printers

CD Burning

If you require assistance with burning a backup to a CD you will need to contact your IT department or the manufacturer of your CD burning system.