Sage 1000

Sage 1000 is complete financial accounting business management software for mid to large sized companies with more complex business requirements. It connects all areas of your business to help you manage your finances, business information, employees, customers and suppliers more effectively.

get a 360 degree of customer interactions
easy and cost-effective to deploy
customisable to your business processes

Download more information about Sage 1000. or to purchase, please contact us by phone.

Features
Benefits
Case Studies

System-Wide

customisable workspace with dashboards and calendars
workflow and alerts
thin client architecture using industry-standard web browser
stringent user access security model
audit tools
paperless office functionality across key areas
developer tools to integrate third party applications

Finance and Accounting

general ledger - configurable to key territories around the world with currency revaluation functionality
accounts payable and receivable - handles complex foreign transactions and customer account hierarchies
cash management - supports multi-currency and offers currency revaluation facilities to track exchange rate difference exposure
credit management - with integrated transaction enquiry and call logging process
fixed assets - with flexible depreciation methods to suit both the commercial and public sector
absorption costing - allows you to maintain both budgetary and actual period-based statistics

supports electronic and international payments (BACS / Euro BACS)
auditing and security - specific events can be audited by recording related information whenever they occur
fixed assets - can be used stand alone or part of the procurement process
job costing – gives an up-to-date picture of expenditure and revenue associated with specific projects
archiving - once configured, can happen automatically or scheduled at particular times to suit your business

Supply Chain Management

configure the purchase order requisition authorisation rules to support your purchasing hierarchy
extensive inventory management features
is designed to support both UK and German methods of calculating waste management
real-time multi-site views of current and expected stock, and extensive inventory management features
purchase requisitioning
purchase order processing
supports electronic communications through EDI and XML

Manufacturing

has a range of modules covering planning, scheduling and manufacturing operations
powerful APS solution which can be implemented quickly and cost-effectively
has a single constraint graphical planning tool
easy view of projected delivery dates and resource utilisation
view the capability of your business to build products within specified service
manages changes to Bill of Materials and Routings during a product’s life cycle
allows for the enhanced management, documentation and visibility of routing operations to be actioned by a third party
works order processing and bill of materials - works orders will reflect actual build, mirroring what has happened on the factory floor
materials requirements planning
works order-less production - for products that are built to schedules
product management – with functionality to provide data to support BS5750 and ISO9000 accreditation
production scheduling – built around the market-leading Advanced Planning & Scheduling (APS) software by Preactor International
graphical planning and master production scheduling
routing – allowing you to easily maintain the complex shape and combination of resources associated with shop floors
sub contract control
monitor work in progress

Distribution

inventory management
repetitive route scheduling
sales order entry
sales invoicing and analysis
telesales order entry, for faster order capture
purchase order processing
purchase requisitions - configurable to support a hierarchical requisition authorisation process and functionality to consolidate multiple requisitioner for the same supplier
point of sale functionality - for over the counter and mail order sales for cash or credit cards
repetitive route scheduling
returns and repairs – helping you to accurately record, track and progress items
branch inventory transfer management
waste management - providing support for EU Waste Management regulations
extended discounts - managing a range of more complex discounts automatically

Project Management

integrates to the general ledger for analysis of project related data
extremely detailed, multi-dimensional analysis
supports project-related posting and invoicing
processes timesheets for your resources
automatic default values available for locations, projects, charging rates and job status

Sales Management

tools to help sales people be more effective – clear diaries, comprehensive reporting, user-friendly account and contact details, pipeline forecasting and call lists
capability of creating, saving and ‘recycling’ quotations and orders
provides a comprehensive snapshot of each sales cycle
view the full purchase history of a customers
offers a ‘fast order capture’ facility
has a sophisticated rules-based discounting matrix
payment by debit card may be validated online or as an overnight batch
has a user-friendly point of sale environment for retailers

Customer Management, Service & Support

provides customer services professionals with user-friendly tool to view customer communications history and gain a 360o view of all customers
customer management, service and support functions can be mapped to the way you work
fields, screens, tabs, views, security settings etc are all easily modified through on-screen tools
integrates with Microsoft Outlook contacts, calendar, tasks and emails
provides full customer issue tracking contract management
returns and repair management

Marketing Management

customer profiling, segmentation & list building
campaign management & analysis
telemarketing management
create interactive campaigns, online landing zones and surveys
e-mail campaign tools to distribute, track and report on

Web Access & Self Service

web browser access for staff
self-serve portal for customers
central user rights administration
check status of orders, log service requests, queries and complaints
password protected access and monitoring

Finance, Accounts & Payroll

strategic decisions will be based on solid financial data, consolidated from all departments
gives you full control over your cash flow and access to outstanding creditor information
handle both straight-forward and complex foreign transactions
flexible and secure payment methods are supported
allows you to effectively manage your debt ensuring that the balance sheet remains healthy
monitor cash flow accurately and make informed decisions about immediate expenditure
keep on top of cheque promise dates, statements and reminder letters
save you and your payees time with automatic integration with banks for BACS
can split a single payment run into multiple output formats
provides you with control over your assets and their depreciation
allows you to maintain both budgetary and actual period-based statistics
accurately and quickly calculate large volumes of payroll data
provides full compliance with all statutory requirements
built-in security ensures that confidential information is protected from unauthorised users

Supply Chain

build strong partner networks by maximising the value of your supply chain
manage a seamless flow of information and goods from your suppliers to your customers
gain opportunities of scale by consolidating multiple requisitions for the same supplier into a single purchase order
avoid the risk of over-spending with real-time budget consumption
maximise the efficiency of your stock and depot resources
deliver maximum customer service at an acceptable cost
supports both methods of calculating EU Waste Management Regulations (UK and Germany)
connects to the most common EDI networks handling the various messaging standards and processing transactions to and from Sage 1000
enables the deployment of a complex rules-based system to process messages in and out of Sage 1000

Manufacturing

drive efficiency and growth with a range of modules covering planning, scheduling and manufacturing operations
provides a ‘direct supply response’ to meet customer demand on sales orders, forecasts etc
the powerful APS solution can be implemented quickly and cost-effectively
simultaneously manage the planning of material, capacity and other constraints
respond rapidly to any changes
a single constraint graphical planning tools accommodate businesses with simpler processes
facilitates improvements in efficiencies
allows you to view projected delivery dates and resource utilisation
create realistic production plans against sales forecasts and stock level targets
provides a rapid view of the capability of a business to build products within specified customer service levels
identify certain bottlenecks and highlight areas where resources are being under-utilised
provides a high level view of the resources needed, enabling management to adjust efficiently to consumer demand

Manufacturing Operations

automatic generation of Bill of Materials, Routes, Works Orders and Sales Orders
a single source of all configured data; retain and fast-search to avoid duplication
a powerful tool for controlling parts, from initial introduction to planned obsolescence
manages changes to Bill of Materials and Routings during a product’s lifetime, providing audit data to support BS5750 and ISO9000 accreditation
generate optimum phase-out/phase-in dates, thus helping to reduce inventory costs
enables changes across the product range to be implemented swiftly
the Re-Build feature can quickly recreate a Bill of Material if a spare part needs to be made to an older version
offers total flexibility through its ability to handle both component listings and formulae
provides the business with a comprehensive, dynamic, costing and control repository
automatically creates works order
component stocks are depleted to account for the completion or shipment of finished goods
allows the user to specify the product and quantity to be built, automatically exploding the bill of materials to calculate the components required
identify shortages so quantity adjustments can be made
contains real time links that show the status of works order by cost, progress and customer
easily report on any event allowing improvements to be continuously applied and monitored
easy creation of purchase orders, control of material flow, transfer documentation, status and chasing facilities, costing to general and project ledgers, sub contractor timesheet entry, sub contractor self billing from timesheets are all included

Distribution

deliver outstanding levels of service whilst carefully controlling costs
reduce inventory and manage stock in a cost-effective and controlled way
helps avoid the risk of over-investing in expensive stock or leaving orders too late
stay in control with real-time multi-site views of current and expected stock
make more efficient use of resources such as drivers and vehicles
automatically generates the routes and delivery dates to which orders can be allocated
allows the user to produce shipping documentation; picking lists and dispatch notes, by load

Project Management

keep a tight track on costs and manage billing effectively
handle internal or external projects and closely monitor job costing
gives an up-to-date picture of expenditure and revenue associated with specific projects
easily analyse expenses and revenues posted
allows you to ‘slice and dice’ data from all angles, across any part of the organisation
closely follow projects throughout their life cycle
gives extremely detailed, multi-dimensional analysis
enables you to define the services to customers along with rules for when and what to bill
automatic default values for locations, projects, sub-projects, charging rates, and status to minimise the data entry load when entering data in timesheets
report or enquire by activity or productivity to analyse and assess where and to what effect expensive resources are being deployed

Sales Management

enables your entire sales organisation to be more effective
helps you to monitor the overall performance of your sales team
identify who’s winning business and who needs your help to eliminate the shocks that can destroy a good quarter
allows the sales and lead processes to be defined to suit your individual business requirements
provides sales professionals with all the necessary tools to sell more effectively
quotes and orders can be easily created, saved and ‘recycled’ in future, freeing-up more time for selling
retrieve vital information quickly and easily
effectively analyse and manage the sales pipeline, with a detailed snapshot of the sales cycle
helps build relationships as discounts can be instantly checked and given to regular customers
helps companies with large volumes of telephone orders to handle many requirements,
multi-channel selling via both point of sale and mail order channels
handles payments by cash or credit card
payment by credit cards may be validated online or as an overnight batch process using the latest validation and authorisation checks
links to Sage PayPoint allowing you to conduct customer sale and payment transactions quickly, accurately and securely

Customer Management, Service & Support

build and retain loyal customer relationships
create a more concise, accurate and complete view of your customers from marketing and sales to order dispatch and credit control
helps you to understand your customers – what they have bought and when, their preferences and priorities, the business challenges they face, as well as details of all recent interactions with your company and their outcome
improve customer issue resolution through handling customer queries more efficieneliminate the frustrating need for the customer to be passed from department to department and keep repeating their details
tailored to your business - with fields, screens, tabs, tables, views, scripts, and security settings all easily modified through on-screen tools.
two-way synchronisation with Microsoft Outlook contacts, calendar (appointments) and tasks
enhanced email integration
efficient after-sales service with maintenance and revenue billing easily managed
provides an efficient way to manage complex, high value equipment contracts with structured billing for recurring charges
bill in advance (or arrears) for services such as rental, lease, service, maintenance or support, with or without consolidated invoicing
allows you to easily manage items returned for credit, replacement or repair
helps you improve customer service by ensuring visibility of the returned product throughout the return/repair cycle

Marketing

maximise the effectiveness of your marketing spend
target the right customer first time and measure the effect of your marketing
eliminate the guesswork to ensure your company’s marketing resources bring you best return
use information recorded about your customers to build lists for targeted campaigns
assign, schedule and track marketing activities, leads generated and how they have been followed up
accurately track campaign costs and match actual sales results to understand your return on investment
automatically schedule calls for telemarketing staff, and plan subsequent workflow based on the outcome of those calls
record call details such as length and outcome with details available to all users with appropriate permissions
connect to Computer Telephony Integration allowing further automation of your telemarketing activities
easily create and distribute mass e-mail messages
easily view the exact email message received by a specific customer or prospect
links to Sage E-Marketing allowing you to manage fully-fledged email campaigns; create interactive emails, online landing zones and surveys, manage bounce-backs and hone future campaigns

Web Access & Self Service

staff and customers can access the information they need – anytime, anywhere
sharpen your competitive advantage
securely access the software using a standard Web browser, wherever you are located
control individual access to the system through central user rights administration
empowers your teams to increase their own productivity and collaborate more effectively
your customers have access to a dedicated, password-protected area - allowing them to directly access the answers to many of their questions: they can check the status of orders, log service requests and review the status of queries and complaints
helps free up your customer services staff to concentrate on more complex tasks

Sage 1000 helps Boomer Industries manage profitable growth

Established in 1970, manufacturing company Boomer Industries Ltd has grown to become one of the most respected names in the specialist plastics extrusion industry. It supports customers in some of the most demanding manufacturing industries, producing plastic components to critical tolerances.

The Challenge

Adding value to its customers placed increased pressure on the Boomer business, not least in building and managing effective customer relations.

Previously, Boomer experienced a fragmented approach to customer relationship management (CRM), whereby no department had visibility of another’s day-to-day interactions with the customer base, which led to significant duplication of effort.

As Boomer expands in turnover, physical size and market reach, it continually looks to technology to make efficiency gains. Managers recognised the need for an integrated CRM system to support the efficient delivery of seamless customer service from Boomer.

The Solution

Boomer approached their trusted Sage Business Partner Pinnacle Computing, which had implemented its Sage Line 500 system some years previously. Pinnacle advised Boomer to upgrade to Sage 1000 with Business Intelligence to benefit from this complete, single business management solution, spanning operations from accounting to customer services, sales and marketing. “I liked the way that everything is fully integrated, rather than having to ‘paperclip’ extra software on,” comments Andrew Wallace, Financial Director, Boomer Industries.

The Benefits

“Right from the start, we were impressed with the additional functionality within Sage 1000, as an integrated business-wide solution”, Andrew recalls. Boomer has been able to centralise the CRM process, providing a seamless link between sales, customer services, warehousing and other departments. By sharing information between different departments, Boomer experiences greater efficiency, with fewer errors from re-keying of data. Service levels have increased by making it easier to give accurate, timely information from across the business to customers, with information on purchases/orders, accounts and outstanding bills being readily available.

Andrew notes, “We’ve seen a beneficial impact on cash flow. Late payments were historically an issue for us. Now, with problems being resolved more promptly, there is no good reason why customers should delay payment at the end of the month.”

The Sage Business Intelligence within Sage 1000 is set to transform existing business data from across the system into real intelligence on Boomer’s markets, customers, operations, suppliers and business performance. Delivering this vital information directly to users’ desktops enables them to further drill down via the dashboards to investigate underlying reasons on particular issues. “Sales figures, outstanding purchase orders, customers on credit stop...the information is all there for them with no need to ask me,” comments Andrew.

“Sage 1000 helps us stay close to our customers. We’re no longer employing people just to manage data. Instead, they can focus on the customer and our business.”

Boomer

L-R: Siobhan Marley, Pinnacle Computing Ltd and Andrew Wallace, Boomer Industries Ltd

Sage products

Sage 1000

Sage 1000 helps Boomer Industries manage profitable growth