Sage Integrated CRM case studies

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Discover how Sage CRM helps Stockton-on-Tees Borough Council

Stockton-on-Tees Borough Council provides a wide range of services to a thriving area of the Tees Valley in the United Kingdom. Over 186,000 people live and work in the Borough’s towns and villages. Its legal services team had been using a basic time recording tool that provided them with limited information.

Using Sage CRM, Stockton-on-Tees Borough Council’s legal team:

  • Improved time recording
  • Built up a knowledgebase of common solutions
  • Reduced the amount of time employees spend on administrative tasks
  • Enabled employees to become more efficient and productive
  • Developed a system for monitoring its level of service
  • Avoided having to employ extra people to handle day-to-day tasks
  • Increased the speed, accuracy and consistency of its work

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Find out how CTS saw 20% year-on-year growth with Sage CRM

CTS provides security solutions to both commercial companies and domestic customers nationwide. The growth of the business and the demands of thousands of customers meant that they had outgrown the capabilities of their software and needed a new solution that would grow with their business.

Using Sage CRM has:

  • Provided 100% improvement in their cash flow and productivity
  • Halved the time it takes CTS to complete its annual audit for the industry regulatory body
  • Increased the efficiency of the business by replacing a paper-based process with electronic workflow that can be automated and tracked
  • Supported the company’s growth of 20% year on year

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